627: Tech Support Cheat Sheet

Explain xkcd: It's 'cause you're dumb.
Revision as of 13:08, 15 August 2012 by Jjhuddle (talk | contribs) (First try at creating)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
Tech Support Cheat Sheet
'Hey Megan, it's your father. How do I print off a flowchart?'
Title text: 'Hey Megan, it's your father. How do I print off a flowchart?'


In the Tech Support world, many times the problem with the computer can be diagnosed and solved by simply using Google. This flowchart demonstrates what most tech support does when they encounter problems with which they don't know exactly what to do. After showing this to someone, they should be able to solve most of their computer issues on their own (Stop laughing so loud computer people).

Title Text - Megan's father somehow has seen this and can't figure out how to print it off, so he calls Megan.

comment.png add a comment! ⋅ comment.png add a topic (use sparingly)! ⋅ Icons-mini-action refresh blue.gif refresh comments!


I think he forgot one: "Use the built-in help, it's magic!" Zilti (talk) 19:48, 29 April 2013 (UTC)

Most people I know that have to ask for computer help couldn't read a flowchart in the first place. This may be the problem. 23:01, 17 November 2014 (UTC)

This comic is so true, I just printed it out for my mom (though I doubt it will help much). She always asks questions like “how do I change the language?”, “where did my song/book/website/photo/document/tab/window go?”, or “how do I log in?”, providing no context whatsoever. I tell her to show me her screen (often AirPlayed to the TV (which she forgets how to do every other time)), and often immediately see a button doing exactly what she wants (or she closed her browser window, thinking it was a tab again 😑).

A slight complaint with the explanation, it states that tech-savvy people don’t know much about computers, which isn’t necessarily true, I could tell you how your computer works from the UI level, down to the components, and logic gates in the CPU. What I don’t necessarily know is how the designers of every single program in the universe laid out their user interface, which is when I use the method depicted in the comic. PotatoGod (talk) 17:10, 17 December 2017 (UTC)

This issue doesn't apply to me since my parents and I are quite tech-savvy, meaning we don't need any help.Boeing-787lover 14:59, 1 July 2018 (UTC)

I suspect that in a few cases, the person might have tried to follow the flowchart, but still ended up at the "Ask someone else for help or give up" step. Make of such a result as you will, but I suspect if that happens for printing out that flowchart, it doesn't speak well for one's ability to become more tech-savvy. 14:22, 3 August 2018 (UTC)