Editing 2633: Astronomer Hotline

{{comic
| number    =  2633
| date      = June 15, 2022
| title     = Astronomer Hotline
| image     = Astronomer Hotline.png
| titletext = Employment statistics have to correct for the fact that the Weird Bug Hotline hires a bunch of extra temporary staff every 17 years.
}}

==Explanation==

This comic is a joke about {{w|Helpline|helplines}}, and the experience of the skilled people staffing them, who often have to deal with callers with a much lower understanding of the subject, seeking assistance with things that may seem very basic from the point of view of the technician, or where they have completely misunderstood the nature of the issue.

The comic starts with someone having called the "Astronomer hotline", hence the title. Judging by the way the helpline employee, [[Cueball]], starts the call, by asking for a description of the weird lights, it is implied that this is the main/only purpose of the helpline, or is, in practice, the subject of most of the calls they receive. 

The caller is in panic, and doesn't know how to describe the light. Cueball is used to this and asks the caller to stay calm, then starts to go through his checklist, asking them if it is daytime, because if it were, he might assume they have just noticed the Sun. Most people are familiar with the Sun{{Citation needed}} and would not need help in identifying it, although people have also mistaken the Moon for a 'mysterious light in the sky' at times. Asking this could thus seem very condescending, but it is like when the employee at a tech support hot-line asks if the computer is turned on, or if the caller tried to restart the computer, see [[806: Tech Support]]. It may also refer to the most immediate danger, as looking directly at the sun is a bad idea.

The caller is not affronted, but tells Cueball that the Sun has set. When asked if the lights are stationary, which stars would normally appear to be, the reply is that they are zipping around in the bushes.

At this point Cueball realizes that the caller has just seen {{w|fireflies}}, a family of insects commonly seen in temperate/tropical climates during the summer. He describes them for the caller as "lightning bugs" (another common epithet for these insects), "tree blinkers", or "ground stars" (unusual terms invented for this comic that seem to illustrate the Astronomer Hotline's unfamiliarity with fireflies); and says that these are not a problem, much to the caller's relief.[https://giphy.com/gifs/bbcamerica-seven-worlds-one-planet-Q7FbMX6oJa4ycuY5Hf] Those last two descriptions, especially "ground stars", are reminiscent of the "fool's stars" mentioned in [[2017: Stargazing 2]].

However, Cueball must admit that astronomers do not know much about fireflies, since they are too fast for the astronomers' telescopes. This refers to the problem of object tracking in astronomy. Sufficient observations must be taken to reliably predict the future path of an object, and thereby to be able to reorient the observing equipment to track its progress across the sky and make further observations. In reality, the relative velocity of fireflies would be much lower than that of most astronomical bodies. However, being usually much closer to the observer, their movement across the field of view tends to appear much quicker, and this, combined with their erratic, unpredictable paths, would make them very difficult to track through a telescope.

Since Cueball cannot help further, he transfers the caller to the "Weird Bug Hotline", in a process that is apparently somewhat routine – enough to have the correct line somehow preprogrammed into his call-handling system. This is clearly not the first 'astronomy' query that actually concerns fireflies. This is similar to the process that might happen when a helpline caller's query cannot be handled by first line support and has to be passed on to a more specialized second line operator, or where the call has been routed to the wrong specialist to start with, perhaps because the user, lacking knowledge about the issue, selected the wrong option from an automated routing system.

Before the call ends, at Cueball's end, he hears the opening question from the other hotline ("Is it currently biting you?") as the new support tech again goes directly to the most common/important query, whether there is any immediate danger to be resolved... It is possible that Cueball will actually be speaking to the Weird Bugs line initially, quickly priming the Weird Bug call-handler with the salient facts already established before fully handing over the call. This could get the original caller straight into the correct conversation if the onward line's handler is sufficiently competent and experienced in such a transfer.

Some people (often {{w|Unidentified flying object|UFO}} enthusiasts) tend to get a little over-excited about calling every light in the sky they don't expect a UFO. This comic takes this to the extreme, where someone calls a helpline because they saw fireflies, and thought they were UFOs. While UFOs are not mentioned by name, they are heavily implied. Technically, such a person would be correct, so long as the lights are actually unidentified, flying and caused by a physical object, but if the expectation is that it is an extraterrestrial spacecraft then the truth (if discovered and also accepted) can be disappointing to some people, rather than lead to an interesting alternative avenue of appreciation of whatever phenomenon it truly is.

The title text is a reference to bugs that have gaps of several years between emerging from their larval state. Most famous are the {{w|periodical cicadas}}, 13- and 17-year cicadas, that only emerge every 13 or 17 years depending on species. The 17 years in the title text thus refers to the 17-year cicadas. Every 17 years the bug hotline hires a bunch of temporary staff, either because there will be more callers due to the unexpected new bug no one has seen for 17 years, or it could be because they just like to emulate nature and thus do this every 17 years.  Or alternately, the 17-year cicadas may just like to gather inside a trench coat and apply for jobs answering calls about weird bugs. The largest 17-year cicada appearance in the USA is called {{W|Brood X}} which last occurred in 2021 and before that 2004. [https://cicadas.uconn.edu/broods/ There are smaller broods in other years], but the majority come out with 17 years interval, and the next is expected in 2038.  The joke in the title text is that the employment statistics for the weird hotline have to correct for this fact, a reference to the decennial {{w|United States census}}, which involves so many people as to affect aggregate employment statistics. Periodical cicadas have been mentioned before in [[2263: Cicadas]] (see details about them in that comic's [[2263:_Cicadas#Trivia|trivia section]]).

==Transcript==
:[Cueball, with a headset on, is sitting in an office chair at a desk in front of his computer screen, hands on the keyboard. He receives a call, and the caller's voice is shown in a jagged frame above Cueball, between his two lines of text.]
:Cueball: Hello, Emergency Astronomer Hotline. How would you describe the lights?
:Caller on phone: ''I don't know! Help!''
:Cueball: Stay calm. Is it day? If so, that's the Sun.

:[Cueball is now seen en face with the headset, but the computer etc. is not shown. The caller's voice is now written normally but with zigzag lines going to the text from Cueball's headphone. Cueball's reply has a normal line going up to it.]
:Caller on phone: No, the Sun set and then the light appeared!
:Cueball: Hmm, could be stars. Are they stationary?
:Caller on phone: No, they're all zipping around bushes.

:[In a frameless panel, the setting returns to the one from the first panel, with the caller's voice in jagged frames again.]
:Cueball: ''Aha!'' Fireflies!
:Caller on phone:  "Fireflies"?
:Cueball: Lightning bugs. Tree blinkers. Ground stars.
:Cueball: They're fine.
:Caller on phone: ''Phew!''

:[Same setting as first panel, but broader panel. After Cueball's reply and a short reply from the caller as in the first panel, there is a sound indicating transfer to another hotline. Then to the right there is a square panel with jagged edge, with the voice from the other hotline's employee.]
:Cueball: We don't know much about them as they're too fast for our telescopes, but I can transfer you to the Weird Bug Hotline.
:Caller on phone: Sure, thanks.
:Transfer of call. *''Click''*
:Weird Bug Hotline on phone: ''Hi, Weird Bug Hotline. Is it currently biting you?''

==Trivia==
*The UK Military had a UFO helpline for over 50 years. [[https://www.nbcnews.com/id/wbna34277625 Link]]
**The US took up that mantle by requesting UAP ({{w|Unidentified Aerial Phenomena}}) reports in 2021.[https://www.dni.gov/index.php/newsroom/reports-publications/reports-publications-2021/item/2223-preliminary-assessment-unidentified-aerial-phenomena]
*This comic has a lot of themes that have been touched on in previous comics, including
**Helplines [[278: Black Hat Support]], [[806: Tech Support]]
**People not understanding basic concepts [[876: Trapped]]
**Cicadas [[2263: Cicadas]]


{{comic discussion}}

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[[Category:Comics featuring Cueball]]
[[Category:Astronomy]]
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