explain xkcd:Community portal/Proposals

I'm a little late pnitsog to this blog, but I hope that "better late than never" applies here.My biggest frustration was the lack of communication when things started happening. I love RimuHosting support, *BUT* it was initially impossible to get information from RimuHosting due to the nature of this outage. When Rimu's own servers are down, that means no live chat, no email support, and of course you don't offer any phone support. I don't recall the exact sequence, but I actually went looking for Peter's personal Facebook account with the hope of finding personal contact information for him. After sending Peter a Facebook message, I stumbled upon individual RimuHosting support people using their personal accounts to communicate.I suspect RimuHosting will be quicker to use Facebook & Twitter in the future, but I think it's reasonable to ask for PROACTIVE communication. When something major happens, or you even think it's happening, you should be able to send emails, SMS messages, & perhaps even recorded telephone messages to anyone who wants it. I'd also rather get a "false positive" notification that might not really impact me.None of us want our customers telling us about a problem. We'd rather hear it directly from RimuHosting as quickly as possible, so we might enact our own fail-over plans. Facebook or Twitter are nice for backup communication in general, but they still require me to go monitor that. Please provide a proactive notification. Email is probably fine, as long as I can give multiple email addresses (to include one that will turn into an SMS message).