Difference between revisions of "627: Tech Support Cheat Sheet"
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| date = August 24, 2009 | | date = August 24, 2009 | ||
| title = Tech Support Cheat Sheet | | title = Tech Support Cheat Sheet | ||
− | | image = tech_support_cheat_sheet.png | + | | image = tech_support_cheat_sheet.png |
| titletext = 'Hey Megan, it's your father. How do I print off a flowchart?' | | titletext = 'Hey Megan, it's your father. How do I print off a flowchart?' | ||
− | |||
}} | }} | ||
==Explanation== | ==Explanation== | ||
− | + | The main point of this comic is that many tech-savvy people really don't know much about computers. They just have developed an intuition which works in many situations. This intuition is shown here in the form of a diagram. In particular, the chart exposes the computer expert's secret ingredient: trial and error. | |
− | + | A {{w|flowchart}} is an organizational tool for showing process flow. A box is an instruction, a diamond indicates a question, and the arrows control the flow from one symbol to another. | |
− | {{ | ||
+ | The title text is a sad admission that even knowing the procedure for how to fix the problem, many people will not follow it and still call tech support. | ||
+ | |||
+ | ==Transcript== | ||
+ | :Dear various parents, grandparents, co-workers, and other "not computer people." | ||
+ | :We don't magically know how to do everything in every program. When we help you, we're usually just doing this: | ||
+ | |||
+ | :[There is a flowchart there. Numbers are included to improve clarity, and do not appear in the original.] | ||
+ | |||
+ | :Rectangle: Start. | ||
+ | :[Go to 1.] | ||
+ | |||
+ | :[1. Diamond] Find a menu item or button which looks related to what you want to do. | ||
+ | :[I can't find one - go to 2.] | ||
+ | :[Ok - go to 3.] | ||
+ | |||
+ | :[2. Diamond] Pick one at random. | ||
+ | :[I've tried them all - go to 4.] | ||
+ | :[Ok - go to 3.] | ||
+ | |||
+ | :[3. Rectangle] Click it. | ||
+ | :[Go to 5.] | ||
+ | |||
+ | :[4. Rectangle] Google the name of the program plus a few words related to what you want to do. Follow any instructions. | ||
+ | :[Go to 5.] | ||
+ | |||
+ | :[5. Diamond] Did it work? | ||
+ | :[Yes - go to 8.] | ||
+ | :[No - go to 6.] | ||
+ | |||
+ | :[6. Diamond] Have you been trying this for over half an hour? | ||
+ | :[Yes - go to 7.] | ||
+ | :[No - go to 1.] | ||
+ | |||
+ | :[7. Rectangle] Ask someone for help or give up. | ||
+ | :[End of flowchart.] | ||
+ | |||
+ | :[8. Rectangle] You're done! | ||
+ | :[End of flowchart.] | ||
+ | |||
+ | :Please print this flowchart out and tape it near your screen. Congratulations; you're now the local computer expert! | ||
+ | {{comic discussion}} | ||
+ | [[Category:Flowcharts]] | ||
[[Category:Comics featuring Megan]] | [[Category:Comics featuring Megan]] | ||
+ | [[Category:Google Search]] |
Revision as of 12:25, 2 April 2014
Tech Support Cheat Sheet |
Title text: 'Hey Megan, it's your father. How do I print off a flowchart?' |
Explanation
The main point of this comic is that many tech-savvy people really don't know much about computers. They just have developed an intuition which works in many situations. This intuition is shown here in the form of a diagram. In particular, the chart exposes the computer expert's secret ingredient: trial and error.
A flowchart is an organizational tool for showing process flow. A box is an instruction, a diamond indicates a question, and the arrows control the flow from one symbol to another.
The title text is a sad admission that even knowing the procedure for how to fix the problem, many people will not follow it and still call tech support.
Transcript
- Dear various parents, grandparents, co-workers, and other "not computer people."
- We don't magically know how to do everything in every program. When we help you, we're usually just doing this:
- [There is a flowchart there. Numbers are included to improve clarity, and do not appear in the original.]
- Rectangle: Start.
- [Go to 1.]
- [1. Diamond] Find a menu item or button which looks related to what you want to do.
- [I can't find one - go to 2.]
- [Ok - go to 3.]
- [2. Diamond] Pick one at random.
- [I've tried them all - go to 4.]
- [Ok - go to 3.]
- [3. Rectangle] Click it.
- [Go to 5.]
- [4. Rectangle] Google the name of the program plus a few words related to what you want to do. Follow any instructions.
- [Go to 5.]
- [5. Diamond] Did it work?
- [Yes - go to 8.]
- [No - go to 6.]
- [6. Diamond] Have you been trying this for over half an hour?
- [Yes - go to 7.]
- [No - go to 1.]
- [7. Rectangle] Ask someone for help or give up.
- [End of flowchart.]
- [8. Rectangle] You're done!
- [End of flowchart.]
- Please print this flowchart out and tape it near your screen. Congratulations; you're now the local computer expert!
Discussion
I think he forgot one: "Use the built-in help, it's magic!" Zilti (talk) 19:48, 29 April 2013 (UTC)
Most people I know that have to ask for computer help couldn't read a flowchart in the first place. This may be the problem. 173.245.52.103 23:01, 17 November 2014 (UTC)
This comic is so true, I just printed it out for my mom (though I doubt it will help much). She always asks questions like “how do I change the language?”, “where did my song/book/website/photo/document/tab/window go?”, or “how do I log in?”, providing no context whatsoever. I tell her to show me her screen (often AirPlayed to the TV (which she forgets how to do every other time)), and often immediately see a button doing exactly what she wants (or she closed her browser window, thinking it was a tab again 😑).
A slight complaint with the explanation, it states that tech-savvy people don’t know much about computers, which isn’t necessarily true, I could tell you how your computer works from the UI level, down to the components, and logic gates in the CPU. What I don’t necessarily know is how the designers of every single program in the universe laid out their user interface, which is when I use the method depicted in the comic. PotatoGod (talk) 17:10, 17 December 2017 (UTC)
This issue doesn't apply to me since my parents and I are quite tech-savvy, meaning we don't need any help.Boeing-787lover 14:59, 1 July 2018 (UTC)
who askedBeanie (talk) 11:02, 20 April 2021 (UTC)- me :^] 172.70.42.109 14:19, 28 August 2021 (UTC)Bumpf
I suspect that in a few cases, the person might have tried to follow the flowchart, but still ended up at the "Ask someone else for help or give up" step. Make of such a result as you will, but I suspect if that happens for printing out that flowchart, it doesn't speak well for one's ability to become more tech-savvy. 162.158.75.130 14:22, 3 August 2018 (UTC)