769: War

Telling me to “restart your computer, then find your Start menu” is not only btlnteliig my intelligence, but wasting my time. Go off the script and listen to what I’m telling you! This is what I’ve tried, we’re at this point now, go from there.The problem is that those folks probably can't go off the script, for fear of a superior calling them into the office to tell them they should stay on message. Or maybe they won't even get called into the office. I (briefly) worked in a customer support call center for an insurance company not the same as tech, true but that happened to me. My supervisor once warned me that I was giving too much help to the customers, when my function was to get their information and keep them on the line long enough to pass them along to the guy doing the up-sell. So we as consumers are probably better-served directing our invective at the people on the high end of the totem pole.